CUSTOMER SUCCESS PROGRAM – THE LIGHTHOUSE SOLUTION FOR ENHANCED CLEANROOM MONITORING PERFORMANCE

Empowering Reliability – Optimizing Efficiency – Ensuring Global Compliance

In high-precision industries such as pharmaceuticals, electronics and semiconductors, medical devices, and advanced manufacturing, air quality monitoring and particle control are critical to ensuring stable operations and compliance with GMP, FDA, and ISO Cleanroom Class standards.

However, many organizations continue to face recurring challenges, including:

• Outdated software and delayed technical support

• Manual and error-prone calibration processes

• Unplanned maintenance causing unexpected downtime

• Limited visibility into product lifecycle and upgrade planning

• Insufficient operator training to fully leverage system capabilities

To address these issues, Lighthouse Worldwide Solutions – a global leader in contamination monitoring and cleanroom technology – has developed the Customer Success Program.
This proactive, partnership-driven model is now available in Vietnam through Filterfine Vietnam, the official authorized distributor of Lighthouse.

CUSTOMER SUCCESS PROGRAM – IMPROVEMENT FROM THE CORE

1. Continuous Software Updates

Eliminate concerns about outdated software or costly upgrades.
The program ensures your monitoring systems are always up to date, secure, and equipped with the latest features, keeping you ready for evolving regulatory requirements.

2. Simplified Calibration – Transparent Management

Automation streamlines the calibration process.
Users can track calibration status, access certificates, and schedule services with a single click—reducing human error and operational delays.

3. Preventive Maintenance – Minimize Downtime

With remote device health checks and proactive maintenance scheduling, your systems stay reliable and optimized, preventing costly unexpected shutdowns.

4. Product Lifecycle Management – Smarter Planning

Gain clear insights into device status, including support timelines, firmware updates, and replacement recommendations—empowering better budgeting and long-term investment strategies.

5. Comprehensive Training – 24/7 Global Support

Lighthouse and Filterfine Vietnam provide flexible training options—on-site, online, on-demand, and via webinars—supported by a 24/7 global technical assistance network to ensure your team operates with confidence and expertise.

6. Seamless Upgrade Support – Audit-Ready Compliance

Upgrade packages include complete IQ/OQ documentation, remote validation support, and smooth SLA transitions—ensuring continuous compliance without disrupting production.

CUSTOMER BENEFITS

By joining the Customer Success Program through Filterfine Vietnam, your organization gains:
✅ Stable, reliable monitoring performance with minimized downtime
✅ Continuous compliance with GMP, ISO, FDA, and EU GMP Annex 11 standards
✅ Reduced Total Cost of Ownership (TCO) through proactive maintenance and lifecycle support
✅ Enhanced technical competence via hands-on, practical training programs
✅ Full audit readiness with complete traceability and documentation

FILTERFINE VIETNAM – YOUR TRUSTED LIGHTHOUSE PARTNER

With extensive experience in particle monitoring, measurement, and cleanroom quality management, Filterfine Vietnam not only delivers genuine Lighthouse products but also acts as a technical partner, helping businesses operate efficiently, stay compliant, and achieve sustainable growth.

Filterfine Vietnam – Official Authorized Representative of Lighthouse Worldwide Solutions in Vietnam.